FAQ

Forklift Maintenance & Care

1How should I know which forklift I need?
You’re right in asking this question because having the right forklift for your application and work environment is imperative for safety and productivity. And, the line of Forklifts we carry is extensive. If you don’t know which forklift you need, don’t worry. As a dealer we have salespeople on staff who are qualified to do a site survey at your location. The site survey will identify the forklift, or forklifts, that will be best for you and your business based on your unique needs.
2What attachments can I add to my forklift?
It is important that you purchase your forklift attachment from the forklift manufacturer and that the manufacturer installs the attachment too. We offer a number of forklift attachments for various applications. However, it’s important to know that adding attachments to your forklift can, and likely will, change the capacity rating. Anytime attachments are added to a forklift, the data plate should be updated to reflect the change in capacity rating.
3How often does my forklift need maintenance?
Your best bet is to sign up for a planned maintenance agreement when you purchase your Forklift. A planned maintenance agreement ensures that your forklift will be maintained at the proper times by a qualified Technician.
4Does it really matter which replacement parts I put on my forklift?
The truth is, yes. Your Toyota, Crown, Kalmar Forklift came complete with all Genuine Parts. If you start putting will-fit parts on your Forklift, you’re really compromising its durability and long-term value.
5Where can I get certified to operate a forklift?
Many company's don't realize that there are Training kits available to have their own trainer on staff. The kits are affordable and will last your company may years.
6If I get trained to operate a forklift once, am I certified forever?
No. According to OSHA, when you get certified to operate a forklift, you’re only certified until:
  • You’ve been observed operating the forklift in an unsafe manner.
  • You’ve been involved in an accident or near-miss accident.
  • You have received an evaluation that revels you were not operating the forklift safely.
  • You are assigned to drive a different forklift than you were originally trained on.
  • A workplace condition changes that could affect safe operation of the forklift.
7When should I replace my forklift?
We talk a lot about useful versus economic life and that’s because knowing the difference is important to you and your bottom line. Your forklift could be useful for a lot longer than it is economical, but it’s best to replace when it starts costing you money.
8How can I buy a forklift?
When it comes to new forklifts, you have three options. You can rent, lease, or buy. Of course, you can also purchase a used forklift, but you need to be sure the person or place you’re purchasing from is reputable, because forklift malfunctions can be very dangerous.

General Information

1What are your business hours?
We are open Monday to Friday from 8:00 a.m. to 4:30 p.m. We can also arrange 24 hour service if required. These hour apply at our branches in Winnipeg, Regina and Saskatoon.
2What is the best way to contact Industrial Truck Service?
The easiest way would to be email us at info@indtruck.com or call us at 1-(855) 222-6014. You request or call will be responded to within 2 hours during the regular work week and with 2 hours of the next business day for all after hour requests.
3What is your response time?
Our average response time is less than 3 hours. Also, our first call fix ration is over 60% and our Planned Maintenance Completion rate is over 90%.
4Do you have mobile service?
We provide mobile service at all of our branches and as well each branch has team members dedicated to the shop. We also offer a 20% discount on rental units required while your equipment is being serviced.
5Do you make repairs to other makes?
We service most makes and models and our Toyota and Crown aftermarket parts allows us access to parts that will have your fork lift up and running quickly.
6Can I rent a fork lift from Industrial Truck Service?
We have one of the largest rental fleets on the Prairies. We have rental programs to fit your needs from short term to long term or seasonal we can take care of your rental needs.
7Do you sell used equipment?
We have a large selection of used equipment that is sold as is or reconditioned and come with warranty.
8Do you lease equipment?
We provide lease options that are customized based on your needs. We would be happy to spend the time with you to discuss the best options.
9How can I buy a forklift?
You can Buy outright or lease. This also applies to both new and used equipment. Our trained team of professionals can help you work through the process.
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